GT9 FAQ — all your questions answered, right here

No — on GT9, each mobile number can only be used to register one account. If multiple accounts are found under the same person, GT9 may detect and close all of them, and any accumulated balance may be forfeited.

First, make sure you're entering the correct mobile number and password. If you've forgotten your password, "Forgot your password?" click the link. If you enter the wrong password 5 times in a row, your account will be locked for 30 minutes. If the issue persists, contact GT9 live chat support.

KYC (Know Your Customer) is the process of verifying your identity. KYC is mandatory to make withdrawals on GT9. Go to your GT9 dashboard, select the "KYC Verification" option, and upload photos of the front and back of your NID or passport. Verification is typically completed within 24 hours.

To permanently close your GT9 account, submit a request through Live Chat support. Make sure to withdraw any remaining balance before closing your account. You can also use self-exclusion as part of responsible gaming — Learn More।

The minimum deposit on GT9 is BDT 500. The maximum depends on your account level and payment method. VIP members can deposit at higher limits. As part of responsible gaming, you can also set your own deposit limits.

Deposits are usually credited within 15 minutes. If it takes longer or doesn't go through, contact GT9 live chat with your transaction ID. Our team will resolve it promptly. Without a transaction ID, it's difficult to assist — so always save it.

GT9 currently supports Bangladesh's most popular mobile banking options — bKash, Nagad, and Rocket — offering the fastest and most secure payment experience. For additional payment methods, contact GT9 via live chat — new options are added regularly.

GT9 does not charge any deposit fees. However, your mobile banking operator (bKash, Nagad, Rocket) may apply standard transaction charges. Check the fees in your mobile banking app before depositing to GT9.

For KYC-verified accounts, withdrawals are typically processed within 5–30 minutes. During peak hours or for larger amounts, it may take up to 1–4 hours. Withdrawals made between midnight and 6 AM may take slightly longer.

The minimum withdrawal amount on GT9 is BDT 500. The maximum depends on your account verification level and chosen payment method. Upgrading to a higher VIP level allows you to withdraw larger amounts at once.

There are several reasons a withdrawal may be delayed: 1. KYC not verified, 2. Active bonus wagering requirements not yet met, 3. Incorrect mobile number provided, 4. System congestion. For any issues, contact GT9 Live Chat with your withdrawal ID.

GT9 does not charge any withdrawal fees. However, your payment provider may apply its own transaction charges. Check your mobile banking provider's fee policy before making a withdrawal.

Wagering requirements mean you must bet the bonus amount a set number of times before you can withdraw. For example: if you receive a BDT 1,000 bonus with a 5x wagering requirement, you'll need to place BDT 5,000 in bets. If the requirement isn't met within the bonus validity period, the bonus will be forfeited.

You can find your personal referral link or code in the GT9 dashboard. Share it with friends or contacts. When they register using your referral code and make their first deposit, you earn a bonus of up to BDT 500 per referral.

Bonus funds cannot be withdrawn directly — you must first meet the wagering requirement. Once winnings from the bonus are transferred to your real balance, they can be withdrawn. Check the "Bonus" section in your GT9 dashboard to track your progress.

GT9 App Download Page directly as an APK file (Android). iOS users can visit the GT9 site via Safari and tap "Add to Home Screen" for an app-like experience. Before downloading, make sure to enable "Unknown Sources" in your phone settings.

For live betting or Sports Betting, winnings are automatically credited to your GT9 wallet once the match or event result is confirmed — usually within 5–15 minutes of the match ending. For slots or Live Casino games, funds are credited instantly.

If you lose connection during a game, GT9's servers record the round in progress. Once you reconnect, you'll be able to see the result of the previous game. In Live Betting, any bets placed are safely held on the server — results will be applied automatically.