GT9 Privacy Policy – Your Data Full Details on How Your Data Is Protected & Used

Welcome to GT9. We understand that many people have reservations about sharing personal information online — and those concerns are completely valid. That is why GT9's Privacy Policy is written in plain, clear, and honest language, so you know exactly what we do and do not do with your data.

This Privacy Policy applies to the gt9.bar website, the GT9 mobile app, and all of our services. It takes effect automatically whenever you use GT9. Data protection is not merely a legal obligation for us — it is an ethical responsibility to our users.

GT9 collects two types of information — what you provide directly and what is gathered automatically:

GT9 collects information in several ways — directly from you and through automated technologies:

• Registration Form: When you create an account on GT9, we collect your name, email address, and mobile number.
• KYC process: A photo ID and proof of address are required for withdrawals.
• Payment Transactions: Every deposit and withdrawal is recorded and securely retained for safety purposes.
• Cookies & Tracking: Cookies are used to enhance your browsing experience on the website.
• Log Files: IP address, browser information, and session duration are automatically recorded on the server.
• Customer Support: If you contact support, a record of that conversation is also kept.

GT9 uses your data only for necessary purposes. Any irrelevant or excessive use falls outside our policy.

• Account management: To handle registration, login, KYC verification, and account security.
• Payment Processing: To process deposits and withdrawals securely.
• Fraud Prevention: To detect unusual activity and keep your account secure.
• Responsible Gaming: To analyse your gaming patterns and identify risky behaviour in a timely manner.
• Service Improvement: To improve platform performance and enhance the user experience.
• Legal obligation: To comply with international gaming license requirements and AML (Anti-Money Laundering) regulations.
• Contact: To send important account notices, security alerts, and promotions (if you have opted in).

GT9 shares limited information with third parties only in specific circumstances, always under strict agreements and in the interest of protecting you:

• Payment Provider (bKash, Nagad, Rocket): Only the minimum information necessary to complete a transaction is shared.
• KYC service provider: Identity document details are securely transmitted to a verified identity-verification provider.
• Game Software Providers: Only a user ID is used to launch games — never personal information.
• Law enforcement agencies: Regulatory authorities are notified in the event of a legal order or suspicious financial activity.
• Cloud & Hosting Services: Secure encrypted servers are used for data storage.

GT9 uses industry-leading security technology to protect your data. As a homegrown platform, we believe Bangladeshi users deserve world-class data protection.

• SSL/TLS Encryption: All data is protected with 256-bit AES encryption — no one between your browser and our servers can read it.
• Password Hashing: Your password is never stored in plain text — only a bcrypt hash is kept.
• Two-Factor Authentication (2FA): OTP-based two-factor authentication can be enabled on your account.
• Automated Fraud Detection: Instant account alerts are sent for any suspicious login or transaction.
• Regular Security Audits: GT9's systems are regularly audited by independent external security experts.
• Data Segregation: Financial data and personal information are stored in separate, secure databases.

GT9's website and app use cookies — small text files stored in your browser that enhance your experience and keep you logged in.

You can disable cookies at any time through your browser settings. However, disabling essential cookies may prevent the site from functioning properly.

As a GT9 user, you have full control over your own data. Your key rights are outlined below:

GT9 does not retain data longer than necessary. Different types of information have different retention periods:

• Account information: For the duration the account is active and 5 years after closure (legal obligation).
• Financial Transactions: 7 years — in accordance with AML regulations.
• KYC documents: 5 years after account closure.
• Gaming History: 3 years — for responsible gaming analysis.
• Support Conversations: 2 years.
• Log Files: 90 days.

Once the designated retention period expires, GT9 automatically deletes or anonymises your data securely.

GT9 strictly enforces an 18+ policy. Collecting data from or providing services to minors goes entirely against our principles.

If parents suspect their child is using GT9, please contact [email protected] immediately. We will treat the matter as the highest priority.

For any questions or concerns about our Privacy Policy or your data, please contact our dedicated Data Privacy Team:

GT9 may update this Privacy Policy at any time. Any changes will be announced on the website and via your registered email. Continued use of GT9 constitutes acceptance of the updated policy.